Privacy Policy

1. Information We Collect

We may collect personal information that you provide directly, such as:

• Contact Information: Name, company, email address, phone number.
• Account Details: Username, password, profile preferences for our platform.
• Technical & Operational Data: Information related to your use of our systems, including device information, IP addresses, and anonymized production line performance metrics.
• Communication Data: Records of your correspondence with our support team.

2. How We Use Your Information

Your information is used to:

• Provide, operate, and maintain our robotic orchestration services.
• Optimize mechanical workflows and integrate with ERP systems as part of our service.
• Communicate with you about updates, security alerts, and support messages.
• Improve our platform's predictive maintenance features and overall functionality.
• Comply with legal obligations and protect our rights.

3. Data Sharing & Disclosure

We do not sell your personal data. We may share information only in the following circumstances:

• With trusted service providers who assist in platform operation (under strict confidentiality agreements).
• If required by law, regulation, or legal process.
• To protect the safety, rights, or property of Orchest, our users, or the public.
• In connection with a business transfer, such as a merger or acquisition.

4. Data Security

We implement industry-standard technical and organizational measures designed to protect your personal information from unauthorized access, loss, or alteration. Our security protocols are integral to our platform's design for holistic facility management.

5. Your Rights & Choices

Depending on your location, you may have rights regarding your personal data, including:

• Accessing, correcting, or deleting your personal information.
• Objecting to or restricting certain processing activities.
• Data portability requests.

To exercise these rights, please contact us using the details below.

6. Contact Us

If you have questions about this Privacy Policy, please contact us: